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Payment methods
Shipping Time
Shipping Rates
Shipping Method
International Shipping
Digital Downloads
Digital File Format
Mailing List
Not receiving Newsletters
Unsubscribing
Out of Stock Items
Privacy Policy
Using the images I purchase
Customer Artwork
Blogging
Retail/Online
Catalog
Q: Payment methods
What forms of payment do you accept?
A:
We offer a couple options for you. You can pay by Visa or Mastercard through our secure server. You can also pay using PayPal, which is also a secure server.
And for more information about PayPal you can read our Policies Page
Q: Shipping Time
When will you ship my order?
A:
We strive our hardest to ship your order 24-48 hours after receipt of payment, holidays and weekend excluded. And our record shows that most orders are out of here within 24 hours after receipt of payment. We get emails all the time from customers thanking us for our fast shipping. And we’re proud of it. :-)
Q: Shipping Rates
What are your shipping charges?
A:
We do our utmost to make out shipping reasonable as it is possible in these days of postal prices changing frequently, and much being regulated by Homeland Security issues. We are not in business to make a profit on shipping
SHIPPING CHARGES
$ 0.00- $ 7.50 = $2.50 Shipping
$ 7.51 - $25.00 = $5.00 Shipping
$ 25.01 - $50.00 = $7.50 Shipping
$ 50.01 - $75.00 = $8.25 Shipping
ORDERS OVER $75.00 Free Shipping
All rates are subject to change.
Q: Shipping Method
How do you ship?
A:
We are located very rurally and our only viable option is USPS. Either First Class or Priority.
Q: International Shipping
Do you ship Internationally?
A:
Yes we do. You can find information about International shipping here. You can also find the information on our Home page under International Shipping. We cannot be held responsible for lost packages once they leave the United States.
Q: Digital Downloads
I’m a bit computer challenged. What is a Digital Collage Sheet all about?
A:
Simply put, if you order a Digital Collage Sheet you will receive an email with a download link for that collage sheet. Nothing will be shipped to you.
Q: Digital File Format
In what format are your Digital Collage Sheets sent?
A:
They are sent in jpg format but if you ask we can send you a pdf file.
Q: Mailing List
Do you have a Newsletter?
A:
Yes we do. You will find the subscribe box on our Home Page in the left hand column.
Q: Not receiving Newsletters
I subscribed to your mailing list but I am not receiving the newsletter.
A:
The reason could be one of two things.
First, to subscribe is a two step process. One you add your name you will receive an email to confirm your subscription. If you do not confirm through this email your name is not added to the list.
The other reason could be that our newsletter is being caught in your spam filter. We do get some newsletters back as being rejected by the email server.
Q: Unsubscribing
Can I unsubscribe from your newsletter at any time?
A:
Yes you may. Just add your email address to our box and click unsubscribe.
Q: Out of Stock Items
What happens if I order something and you are out of it?
A:
Our shopping cart is set up so that you are not supposed to be able to order an item that is out of stock. If inadvertently there is a computer glitch and you actually are able to order something we are out of, we will refund the money for that item.
Q: Privacy Policy
What is your Privacy Policy? Do you sell, rent or give my private information to others?
A:
We absolutely do not give your information to anyone. Not even your mother.
Q: Using the images I purchase
Can I use your products for artwork I sell?
A:
Oh my yes! Except for my own original artwork and card designs, please feel free. The only thing I ask is that you honor my many hours of work and do not copy and resell our collage sheets or decorative papers. And anytime you can note us as your source for supplies it would be appreciated. Especially if you submit your work for publication.
Q: Customer Artwork
Would you be interested in seeing pictures of what I created with your products?
A:
Again, oh my yes! I absolutely LOVE to see how other artists have turned our products into beautiful art. And if you would like your work to be a part of our online gallery as inspiration for other artists, just click here to send me an email so I can get in touch with you.
Q: Blogging
Do you have a blog?
A:
I absolutely do and you can find me blogging away at Shabby Cottage Studio Blog Or just click on Blog in the left hand column of our Home page.
Q: Retail/Online
Do you have a retail store?
A:
No, we are strictly an online store
Q: Catalog
Do you have a printed catalog available?
A:
No, we're sorry, we offer no printed catalog. All our items are online.
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